Intellisist, Inc.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 6798
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 3266
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 13272
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 10164
 
  
 
H04W WIRELESS COMMUNICATION NETWORKS 10178
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 8439
 
  
 
H04B TRANSMISSION 1209
 
  
 
H04J MULTIPLEX COMMUNICATION 1124
 
  
 
H04Q SELECTING 1109

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0032,755 Computer-Implemented System And Method For Storing And Retrieving Sensitive InformationJul 27, 17Feb 01, 18[H04L, G06Q, G06F]
2015/0356,568 Computer-Implemented System And Method For Dynamically Providing Guidance During Customer InteractionsJun 09, 14Dec 10, 15[H04M, G06Q]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9912806 Computer-implemented system and method for determining call statusOct 02, 17Mar 06, 18[H04M, H04L, H04W]
9881604 System and method for identifying special informationFeb 09, 15Jan 30, 18[H04L, G10L]
9858929 Computer-implemented system and method for transcription error reductionApr 24, 17Jan 02, 18[H04M, G10L]
9860384 Computer-implemented system and method for delivery of group messagesMay 26, 17Jan 02, 18[H04M, H04L, H04W]
9819798 Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributorMar 14, 13Nov 14, 17[H04M, G06Q]
9819799 System and method for monitoring customer satisfaction in an ongoing call center interactionJun 22, 15Nov 14, 17[H04M]
9781256 Computer-implemented system and method for determining a status of a call connectionJan 30, 17Oct 03, 17[H04M, H04L, H04W]
9742908 Computer-implemented system and method for identifying call recordings for retentionNov 21, 16Aug 22, 17[H04M]
9699315 Computer-implemented system and method for processing caller responsesMay 13, 13Jul 04, 17[H04M]
9674355 System and method for processing call dataMar 10, 16Jun 06, 17[H04M, G10L]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2013/0177,148 System And Method For Analyzing Agent InteractionsAbandonedDec 24, 12Jul 11, 13[H04M]
2013/0124,208 REAL-TIME DISPLAY OF SYSTEM INSTRUCTIONSAbandonedAug 07, 12May 16, 13[G10L]
2012/0173,388 SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVERAbandonedMar 12, 12Jul 05, 12[G06Q]
2008/0246,592 SYSTEM AND METHOD FOR MANAGING CUSTOMER QUEUINGAbandonedApr 03, 08Oct 09, 08[H04M]
2005/0149,384 Vehicle parking validation system and methodAbandonedAug 26, 04Jul 07, 05[G06F]
2005/0114,379 Audio/video service quality analysis of customer/agent interactionAbandonedNov 25, 03May 26, 05[G06F]
2005/0065,779 Comprehensive multiple feature telematics systemAbandonedAug 02, 04Mar 24, 05[G10L, H04B]
6676233 Storage liftExpiredAug 29, 01Jan 13, 04[B66B]

Top Inventors for This Owner

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